Privacy Policy
Last updated: August 25, 2026
VP Landscape Design & Solutions LLC (“VP Landscape,” “we,” “us”) is a landscaping company serving the West Valley from Tolleson, Arizona. This policy explains what personal information we collect through this website and through the customer portal we use to run service, what we do with it, and the choices you have.
What we collect
When you request an estimate. The estimate form asks for your name, phone number, email address, service address, which service you are interested in, and anything you choose to tell us about the job. It also asks how you heard about us. Name is required; beyond that we need either a phone number or an email address so we can reply. Everything else is optional.
When you become a customer. To schedule and bill work we keep a record of your properties and service addresses, your visit history, notes you or our crew leave about the property, invoices and payment records, and photographs our crew takes of the work at your property. We also keep your contact preferences — language, and whether you want email, text, or both.
Automatically. Our website is served by Cloudflare, which records request information such as IP address for security and performance reasons. The estimate form uses Cloudflare Turnstile to tell people apart from bots; it receives your IP address for that check. We do not run advertising trackers and we do not sell or rent any of the information above.
How we use it
We use your information to reply to your estimate request, schedule and perform the work, send you reminders and updates about your visits, issue invoices and receipts, take payment, keep a service history you can look at in your portal, and answer questions when you contact us. We also use it to meet our own record-keeping and tax obligations.
We do not use your information to advertise to you, and we do not send marketing text messages.
Text messages
Text messaging is optional. You will always be able to hear from us by email instead, and choosing not to receive texts never affects your price, your schedule, or anything else about your service.
How you opt in. You opt in by ticking the text messaging box on our estimate form, by choosing “Text” or “Email and text” on the Account screen of your customer portal, or by replying START to a message from us. We never add a phone number to text messaging on our own, and customers whose details we already had on file are set to email until they choose otherwise.
What we send. Only messages about your own service: appointment reminders, schedule changes, confirmation that a visit is finished, approval requests for extra work found on site, invoices, and payment receipts. Message frequency varies with your service — typically fewer than 10 messages per month. Message and data rates may apply.
How you opt out. Reply STOP to any message and we will stop texting you immediately; your account switches back to email and nothing else changes. Reply HELP for help, or contact us using the details at the bottom of this page. You can also change your preference at any time on the Account screen of your portal.
We do not share your phone number or your consent to be texted. Mobile phone numbers collected for text messaging, and the record of your consent to receive text messages, are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. The only parties who see your number are the service providers listed below who help us deliver the messages you asked for.
Who we share information with
We use a small number of outside companies to run the business. They receive only what they need to do their job, and they may not use it for their own purposes:
- Cloudflare — hosts this website and the customer portal, and provides the bot check on our estimate form.
- Twilio — delivers our text messages. Twilio receives your mobile number and the message content.
- Resend — delivers our email. Resend receives your email address and the message content.
- Square — processes card payments. Your card details go directly to Square; we never see or store a card number.
- Google — we keep our work calendar in Google Calendar and mirror scheduling data to a Google spreadsheet the owner uses. These contain customer names, service addresses, and visit details.
Beyond these, we share personal information only when the law requires it, when we need it to establish or defend a legal claim, or if the business is ever sold or transferred — in which case this policy continues to apply to the information that transfers.
How long we keep it
We keep customer records — visits, invoices, payments — for as long as you are a customer and afterwards for as long as we need them for tax, accounting, and legal reasons. Estimate requests that never became jobs are kept so we can recognise you if you come back to us. If you would like your information deleted, ask us and we will delete what we are not required to keep.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop contacting you by any particular method. Email or call us using the details below. We do not charge for this and we will not treat you differently for asking.
Security
Information is transmitted over encrypted connections and stored with the providers listed above. The customer portal signs you in with a one-time code sent to your email rather than a password. No system is perfectly secure, but we limit what we collect and who can reach it.
Children
Our services are for property owners and residents. We do not knowingly collect personal information from children under 13.
Changes to this policy
If we change this policy we will update the page and the date at the top of it. Material changes to how we use text messaging will not be applied retroactively to a consent you gave under different terms — we would ask you again.
Contact us
VP Landscape Design & Solutions LLC
Tolleson, Arizona 85353
Phone: (602) 702-7789
Email: [email protected]